Shipping policy
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
During peak seasons or promotional periods, processing times may be slightly longer.
2. Domestic Shipping (Australia)
We ship Australia-wide.
Estimated Delivery Times:
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Standard Shipping: 2–5 business days
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Express Shipping: 1–3 business days
Shipping rates are calculated at checkout based on your location and selected shipping method.
Free shipping offers on orders over AUD$ 100.
3. International Shipping
We offer international shipping to selected countries.
Estimated Delivery Time:
7–10 business days (depending on destination)
International shipping costs are calculated at checkout.
Please note that delivery times may vary due to customs processing in your country.
4. Shipment Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information .
Please allow up to 24 hours for tracking details to update.
5. Customs, Duties & Taxes
Waterlily &Co. is not responsible for customs fees, import duties, or taxes applied to international orders. These charges are the responsibility of the customer.
6. Delays, Lost or Damaged Items
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of delivery.
We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout.
Waterlily &Co. is not responsible for orders shipped to incorrectly provided addresses.
8. Contact Information
If you have any questions about your order or shipping, please contact us:
Waterlily &Co. PTY LTD
📍 Unit 122/5 Wulumay Close, Rozelle, New South Wales, Australia. Post code: 2039
📞 +61412 176 878
📧 Waterlilyco2025@gmail.com
